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Help & FAQ

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on sizing:

I hear you have fit experts. Can I talk to one?
Yes, we’d love to hear from you! You can call or text us 11AM - 5PM, Monday through Friday at (646)-307-1938. Or you can email us any time at hello@andieswim.com
How do I know my size?
If most of your clothes are a 00/0, you should order an XS
If most of your clothes are a 2/4, you should order a S
If most of your clothes are a 6/8, you should order a M
If most of your clothes are a 10/12, you should order a L
If most of your clothes are a 14/16, you should order an XL
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The high quality spandex and nylon blend that we use is very stretchy and breathable, so while we’re not quite one-size-fits-all, we’re one-size-fits-many. You can also view the size chart for each Andie in the product detail page.
Do your suits fit better on long torsos or short torsos?
The high quality spandex and nylon blend that we use is very stretchy and breathable, so while we’re not quite one-size-fits-all, we’re one-size-fits-many. 

on ordering and billing:

I submitted an order and need to make a change.
We process orders quickly but we’ll do our best to accommodate any change request. Please call us at (646) 307-1938 or shoot us an email at hello@andieswim.com
What is your return policy?
All returned suits must be returned within 15 days of the delivery date in unused condition with original tags attached and hygienic liners intact. Please email orders@andieswim.com with your order number so we can process your return and issue a refund.
How do I cancel my order?
You can cancel your order by shooting us an email at hello@andieswim.com, subject line “ORDER CANCEL REQUEST” or give us a call at (646) 307-1938. But note that we pack and ship orders quickly so that you can receive your suits in a jiffy. Orders that have already been sent out cannot be cancelled or modified.
How do I check my order status?
As soon as your order has shipped we’ll send you a confirmation. You can always email hello@andieswim.com for up-to-the-minute updates.
How much does a swimsuit cost?
All Andie one-pieces are $95, tops are $50, and bottoms are $45. Because we sell online only, there's no typical retail markup. Which means you're getting a high quality product at a fraction of the price. Plus, with free shipping and free returns we're bringing the dressing room into your living room!
I’m having trouble navigating the website
Our site can get wonky on Internet Explorer. We recommend using Chrome or Firefox.

on shipping:

How long will it take to receive my suits?
If you place your Andie order before 11am it should go out for delivery that day. It typically takes two to four business days to receive your Andie(s). Express Shipping takes one to two business days.
I need to change the shipping address!
We process orders quickly but we’ll do our best to accommodate any change request. Please call us at (646) 307-1938 or shoot us an email at hello@andieswim.com Orders that have already been sent out cannot be cancelled or modified.
Do you ship internationally?
At this time, we are only shipping in the United States. Want an Andie but don’t live in the US? Let us know where you are and we’ll try to get there next!
What is my tracking number?
Shoot an email to hello@andieswim.com and we'll send your tracking info!
What mail carrier do you use?
The friendly folks at USPS.

other:

Tell me more about the swimsuit materials and construction
Our fabric is a high-quality blend of 18% spandex, 82% nylon designed to be chlorine-resistant, durable, non-pilling, quick-drying, and breathable.

All of our suits are lined with a nylon-spandex blend for extra comfort and durability.

No uncomfortable wires, just easy, breathable, high-quality fabric and elastics.
Do you sell gift cards?
Yes! Right here
Where are Andie swimsuits made?
Our suits are manufactured at the world’s leading swimwear factories around the world. Some of our pieces are made at a factory in downtown LA, others are manufactured in China. We criss-crossed the globe to identify factories that pay fair wages, paid time off and sick leave, and that produce the highest-quality swimwear.
How do I properly care for my Andie swimsuit?
You can pop your Andie in the washing machine, but make sure it’s on cold and don’t put it in the dryer! No bleach, obviously.
What quality control is done for items that are sent back?
We inspect all suits for signs of wear or damage and we replace the hygienic liner between each customer. By comparison, at a department store the same hygienic liner is used through hundreds of try-ons.
How do I sign up for your ultra cool email newsletters?
So glad you asked! You can sign up at the bottom of the Andie homepage.